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Frequently asked questions
From what age?
The recommended age is shown under the title of each toy. All our toys meet CE and EN71 standards; under 36 months, check the label on the product page.
How long does delivery take?
Your order is prepared the same day or the next and shipped from our warehouse in Belgium. Allow 1 to 3 working days in Belgium, 2 to 5 elsewhere in Europe. Pickup point: free, no minimum order in Belgium, the Netherlands, Luxembourg and France. Home delivery: €6.99 in Belgium (free from €50), €10.99 in the Netherlands, Luxembourg and France (free from €60). Rest of Europe: pickup point €6.99 (free from €40), home delivery €10.99 (free from €60).
How does the 2+1 offer work?
On products marked “Buy 2, get 1 free”, add 3 eligible items to your cart, mixing is allowed (squishies, vehicles, dolls…): the cheapest of the three is deducted automatically, no code needed. 6 items = 2 free.
What if they don't like the toy?
You have 14 days after delivery to send it back, as long as it's intact and in its original packaging. Write to us and we'll explain what to do. If it arrived damaged, we'll send you a prepaid return label and the return costs you nothing.
