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Orders, delivery, returns or gift advice: a real team in Belgium answers you, Monday to Saturday.
What are the delivery times?
Shipped within 24 h from our warehouse in Belgium, delivered in 24-48 h in Belgium. Pickup point: free, no minimum order in Belgium, the Netherlands, Luxembourg and France. Home delivery: €6.99 in Belgium (free from €50), €10.99 in the Netherlands, Luxembourg and France (free from €60). Rest of Europe: pickup point €6.99 (free from €40), home delivery €10.99 (free from €60).
How does buy 2, get 1 free work?
Add 3 items marked “2+1 free” to your cart: the cheapest one is deducted automatically, no code needed. Can't be combined with the code BIENVENUE10.
Can I return a toy?
Yes, within 14 days, free of charge, as long as the toy is still unopened. The return label is sent by email.
Do you offer gift wrapping?
Yes: colourful paper and ribbon for €3.50 per order. Just tick the box in your cart.