Terms of service
General Terms and Conditions of Sale
Last updated: 19 September 2026.
1. Seller's identity
The playland.be site and the Playland online store are operated by:
- SRL TECH-SERVICE (private limited company under Belgian law)
- Registered office: Rue du Révérend Père Pire 7, 1080 Molenbeek-Saint-Jean, Belgium
- Company number (CBE): 0837.453.161
- VAT number: BE0837453161
- Email: info@playland.be
- Phone: +32 489 16 00 56
Playland is a trade brand operated by SRL TECH-SERVICE, which is the seller and contracting party for all orders placed on this site.
2. Purpose
These General Terms and Conditions of Sale (T&Cs) govern every sale of products concluded between SRL TECH-SERVICE and any consumer (a natural person acting for non-professional purposes) on the Playland online store.
Placing an order implies full acceptance of these T&Cs, which the consumer acknowledges having read before confirming payment.
3. Products
The products offered are toys and items for children, selected for their quality and compliance. Photos and descriptions are as accurate as possible but cannot guarantee a perfect match with the product (in particular due to screen settings or slight colour variations between the manufacturer's batches).
The products comply with the applicable European regulations, in particular Directive 2009/48/EC on the safety of toys. When a toy is not suitable for children under 3, this warning is clearly stated on the product page. Please read it carefully before buying.
4. Prices
Prices are shown in euros (EUR), including all taxes (21% Belgian VAT included), excluding delivery costs. The total amount payable, including delivery costs, is clearly displayed before you confirm payment.
We reserve the right to change our prices at any time. The applicable price is the one displayed at the time of ordering.
5. Orders
An order is deemed concluded when the consumer has confirmed their cart, provided their details, chosen their delivery method and confirmed payment. An order confirmation email is then sent to them.
We reserve the right to refuse or cancel any order in the event of a previous dispute, suspected fraud, an incorrect address or an item being out of stock. In that case, the consumer is refunded in full.
6. Payment
Payment is made online using the following methods: Bancontact, Visa, Mastercard and PayPal. Transactions are secure and processed by approved payment providers. We never have access to your full bank card details.
Orders are only processed once payment has actually been received.
7. Delivery
We deliver to Belgium and throughout the European Union, as well as to a selection of neighbouring European countries (44 countries in total). We do not deliver outside Europe.
Delivery costs in Belgium:
- Pickup point delivery: €4.99, free on orders from €40
- Home delivery: €6.99, free on orders from €50
Delivery costs in Europe (outside Belgium):
- Pickup point delivery: €6.99, free on orders from €40
- Home delivery: €10.99, free on orders from €60
Estimated delivery times: 24 to 48 working hours in Belgium; 3 to 5 working days for the rest of Europe. Orders placed before 2 pm are normally prepared and shipped the same day.
If you choose pickup point delivery, you select your pickup point right after payment, on the order confirmation page. If you don't select a point, the pickup point closest to your address is assigned to you automatically.
In accordance with the regulations, the risks related to transport pass to the consumer when they take physical possession of the products.
8. Right of withdrawal
Under the Belgian Code of Economic Law, the consumer has 14 calendar days from receipt of the product (or receipt of the last product, for an order of several products delivered separately) to withdraw from the purchase, without having to give a reason.
To exercise this right, simply write to info@playland.be or return the products to the return address given in Article 9. You can also use the model withdrawal form. We will send you a prepaid return label.
The product must be returned without undue delay, and no later than 14 days after you inform us of your decision to withdraw.
9. Returns and refunds
Return costs are always paid by us, in Belgium and in the rest of Europe. We provide a prepaid return label.
Return address:
Playland / SRL Tech-Service
Rue Vanderstraeten 40
1080 Molenbeek-Saint-Jean
Belgium
Conditions: the product must be intact, complete, unused and, as far as possible, in its original packaging. The consumer is liable for any loss of value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the item.
The refund is made within 14 days of receipt of the withdrawal or, if later, of receipt of the products. The refund is made using the same payment method as the original transaction, unless otherwise agreed.
Special cases: personalised products, opened or unsealed trading cards, hygiene items or used gift wrapping, and sealed goods opened by the consumer may be excluded from the right of withdrawal under Article VI.53 of the Code of Economic Law.
10. Legal guarantee of conformity
Regardless of any commercial guarantee, the consumer benefits from the 2-year legal guarantee of conformity provided for by the Code of Economic Law (Articles 1649bis to 1649octies of the Civil Code, as applicable).
In the event of a lack of conformity, the consumer can demand that the product be repaired or replaced or, failing that, a price reduction or termination of the contract. For any request, contact us at info@playland.be, stating your order number and attaching photos if possible.
11. Promotional offers
Promotional offers (in particular the welcome code BIENVENUE10 giving 10% off the first order, the buy 2, get the 3rd free offer on eligible products, and gift wrapping at €2.50) are valid under the conditions stated on the site.
Unless otherwise stated, discounts cannot be combined and apply excluding delivery costs. Promotional offers are valid while stocks last.
12. Liability
We cannot be held liable for damage resulting from use of the product that does not match its intended purpose, its recommended age or the manufacturer's instructions for use.
We cannot be held liable for non-performance or improper performance of the contract in the event of force majeure, disruption of transport networks, strikes or any other event beyond our control.
13. Personal data
The processing of your personal data is described in our Privacy policy, available on this site. Under the General Data Protection Regulation (GDPR), you have the rights of access, rectification, erasure, restriction, objection and portability, which you can exercise by writing to info@playland.be.
14. Complaints and mediation
Any complaint can be sent to info@playland.be. Our team usually replies within 24 working hours and does its best to find an amicable solution.
If no amicable solution is found, the consumer can contact the Consumer Mediation Service (Belgium) free of charge, via mediationconsommateur.be, for out-of-court settlement of the dispute.
Please note that the European online dispute resolution platform (ODR platform) ceased operating on 20 July 2025 and is therefore no longer available.
15. Applicable law and jurisdiction
These T&Cs are governed by Belgian law. In the event of a dispute and failing an amicable resolution, the Belgian courts have jurisdiction, without prejudice to the mandatory consumer protection rules, which in particular allow consumers to bring proceedings before the court of their place of residence.