Terms of service
Terms and Conditions of Sale
Last updated: 19 September 2026.
1. Seller identity
The website playland.be and the online store Playland are operated by:
- SRL TECH-SERVICE (a Belgian limited liability company)
- Registered office: Rue du Révérend Père Pire 7, 1080 Molenbeek-Saint-Jean, Belgium
- Company number (BCE): 0837.453.161
- VAT number: BE0837453161
- E-mail: info@playland.be
- Phone: +32 489 16 00 56
Playland is a trade name operated by SRL TECH-SERVICE, which is the seller and counterparty for all orders placed on this website.
2. Scope
These Terms and Conditions of Sale govern all sales of products concluded between SRL TECH-SERVICE and any consumer (a natural person acting for non-professional purposes) on the Playland online store.
Placing an order implies unreserved acceptance of these Terms, which the consumer acknowledges having read before confirming payment.
3. Products
The products offered are toys and children's items, selected for their quality and compliance. Photographs and descriptions are as accurate as possible but cannot guarantee a perfect match with the product (in particular due to screen settings or slight colour variations between manufacturer batches).
Products comply with applicable European regulations, in particular Directive 2009/48/EC on the safety of toys. Where a toy is not suitable for children under 3 years, this warning is expressly stated on the product page. Please read it carefully before purchasing.
4. Prices
Prices are shown in euros (EUR), inclusive of all taxes (Belgian VAT of 21% included), excluding delivery charges. The total amount payable, including delivery charges, is clearly displayed before payment is confirmed.
We reserve the right to change our prices at any time. The applicable price is the one displayed at the time of ordering.
5. Orders
An order is deemed concluded once the consumer has validated their basket, provided their details, selected a delivery method and confirmed payment. An order confirmation e-mail is then sent.
We reserve the right to refuse or cancel any order in the event of a previous dispute, suspected fraud, an incorrect address or an out-of-stock item. In such cases, the consumer is fully refunded.
6. Payment
Payment is made online using the following methods: Bancontact, Visa, Mastercard and PayPal. Transactions are secure and processed by authorised payment providers. We never have access to your full card details.
Orders are only processed once payment has been effectively received.
7. Delivery
We deliver to Belgium and throughout the European Union as well as a selection of neighbouring European countries (44 countries in total). We do not deliver outside Europe.
Delivery charges in Belgium:
- Pickup point delivery: €4.99 — free from €40
- Home delivery: €6.99 — free from €50
Delivery charges in Europe (outside Belgium):
- Pickup point delivery: €6.99 — free from €40
- Home delivery: €10.99 — free from €60
Indicative lead times: 24 to 48 business hours in Belgium; 3 to 5 business days for the rest of Europe. Orders placed before 2 pm are in principle prepared and shipped the same day.
If you choose pickup point delivery, you select your pickup point just after payment, on the order confirmation page. If you do not select a point, the pickup point nearest to your address is automatically assigned to you.
In accordance with applicable regulations, the risk of loss or damage passes to the consumer when they physically take possession of the products.
8. Right of withdrawal
In accordance with the Belgian Code of Economic Law, the consumer has a period of 14 calendar days from receipt of the product (or from receipt of the last product where an order consists of several products delivered separately) to withdraw from the purchase, without having to give any reason.
To exercise this right, simply write to info@playland.be or return the products to the return address set out in section 9. You may also use the standard withdrawal form. We will send you a prepaid return label.
The product must be returned without undue delay, and no later than 14 days after you communicate your decision to withdraw.
9. Returns and refunds
Return costs are always borne by us, both in Belgium and in the rest of Europe. We provide you with a prepaid return label.
Return address:
Playland / SRL Tech-Service
Rue Vanderstraeten 40
1080 Molenbeek-Saint-Jean
Belgium
Conditions: the product must be intact, complete, unused and, where possible, in its original packaging. The consumer is liable for any depreciation resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds are issued within 14 days of receiving the withdrawal notice or, if later, of recovering the products. The refund is made using the same means of payment used for the initial transaction, unless otherwise agreed.
Exceptions: personalised products, opened or unsealed trading cards, hygiene items or consumed gift wrapping, as well as sealed goods opened by the consumer, may be excluded from the right of withdrawal in accordance with Article VI.53 of the Belgian Code of Economic Law.
10. Legal guarantee of conformity
Independently of any commercial guarantee, the consumer benefits from the 2-year legal guarantee of conformity provided by the Belgian Code of Economic Law.
In the event of a lack of conformity, the consumer may require repair or replacement of the product and, failing that, a price reduction or termination of the contract. For any request, contact us at info@playland.be stating your order number and, if possible, attaching photos.
11. Promotional offers
Promotional offers (in particular the welcome code BIENVENUE10 giving 10% off a first order, the buy 2 get 1 free offer on eligible products, and gift wrapping at €2.50) are valid under the conditions stated on the website.
Unless otherwise stated, discounts cannot be combined and apply excluding delivery charges. Promotional offers are valid while stocks last.
12. Liability
Our liability cannot be incurred for damage resulting from use of the product that does not comply with its intended purpose, its recommended age or the manufacturer's instructions.
We cannot be held liable for non-performance or improper performance of the contract in the event of force majeure, disruption of transport networks, strikes, or any other event beyond our control.
13. Personal data
The processing of your personal data is described in our Privacy Policy, available on this website. In accordance with the General Data Protection Regulation (GDPR), you have rights of access, rectification, erasure, restriction, objection and portability, which you can exercise by writing to info@playland.be.
14. Complaints and mediation
Any complaint may be addressed to info@playland.be. Our team generally replies within 24 business hours and strives to find an amicable solution.
If no amicable solution is found, the consumer may contact the Belgian Consumer Mediation Service free of charge via mediationconsommateur.be for out-of-court resolution of the dispute.
Please note that the European Online Dispute Resolution (ODR) platform ceased operations on 20 July 2025 and is therefore no longer available.
15. Governing law and jurisdiction
These Terms are governed by Belgian law. In the event of a dispute and failing amicable resolution, the Belgian courts have jurisdiction, without prejudice to the mandatory protective rules applicable to consumers, which notably allow them to bring proceedings before the court of their place of residence.